Privacy
Policy

1. Identity and contact details of the controller

• Name: retest
• Email: info@retest-servis.cz
• Phone: +420 601 010 777

2. What personal data do we process and why?

CONTRACT PERFORMANCE

First name, surname, address, email, phone — needed to provide the repair service.

CONTACT FORMS

Name, email, phone — so we can respond to your enquiry.

COOKIES AND ANALYTICS

IP address, browsing data — to improve website functionality and measure traffic.

3. Legal basis for processing

• Contract performance: To handle your repair order.
• Compliance with legal obligations: For accounting and tax purposes, for example.
• Legitimate interest: For direct marketing and to protect the website.
• Your consent: For marketing cookies, for example.

4. Who we share data with

Your data is safe with us. To deliver certain services, we use trusted partners — providers of analytics tools and IT support. We do not sell your data to third parties.

5. Data retention period

We retain personal data for as long as strictly necessary — for the duration of the contractual relationship and for a further 10 years after its termination (due to statutory deadlines for archiving invoices). In the case of consent, until the consent is withdrawn.

6. Your rights under GDPR

• Right of access: You can ask what data we hold about you.
• Right to rectification: You can request the correction of inaccurate data.
• Right to erasure ("right to be forgotten"): If we no longer need the data or you withdraw your consent.
• Right to restrict processing and the right to object.
• Right to data portability.
• Right to lodge a complaint with the Office for Personal Data Protection (www.uoou.cz).

7. Data security

We have adopted all appropriate technical and organisational measures — encryption, an SSL certificate on the website — to protect your data from unauthorised access.

8. Cookies

This website uses cookies. For detailed information, please see our Cookie Policy (EU).