First name, surname, address, email, phone — needed to provide the repair service.
CONTACT FORMS
Name, email, phone — so we can respond to your enquiry.
COOKIES AND ANALYTICS
IP address, browsing data — to improve website functionality and measure traffic.
3. Legal basis for processing
Contract performance: To handle your repair order.
Compliance with legal obligations: For accounting and tax purposes, for example.
Legitimate interest: For direct marketing and to protect the website.
Your consent: For marketing cookies, for example.
4. Who we share data with
Your data is safe with us. To deliver certain services, we use trusted partners — providers of analytics tools and IT support. We do not sell your data to third parties.
5. Data retention period
We retain personal data for as long as strictly necessary — for the duration of the contractual relationship and for a further 10 years after its termination (due to statutory deadlines for archiving invoices). In the case of consent, until the consent is withdrawn.
6. Your rights under GDPR
Right of access: You can ask what data we hold about you.
Right to rectification: You can request the correction of inaccurate data.
Right to erasure ("right to be forgotten"): If we no longer need the data or you withdraw your consent.
Right to restrict processing and the right to object.
Right to data portability.
Right to lodge a complaint with the Office for Personal Data Protection (www.uoou.cz).
7. Data security
We have adopted all appropriate technical and organisational measures — encryption, an SSL certificate on the website — to protect your data from unauthorised access.
8. Cookies
This website uses cookies. For detailed information, please see our Cookie Policy (EU).
Have questions about data protection?
Contact us — we are happy to answer your questions.